Frequently Asked Questions

Do I need a prescription to buy medicines?

Prescription medicines require a valid prescription from a registered medical practitioner.
Over-the-counter (OTC) products, supplements, and wellness items can be purchased without a prescription.

How do I place an order?

Browse our products online or through our app.
Add the desired items to your cart.
Upload your prescription (if required).
Proceed to checkout and make payment.

How will my medicines be delivered?

Orders are delivered through our trusted courier partners or in-house delivery team.
Delivery timelines depend on your location but usually range between 24 into 72 hours.

Can I return medicines?

As per government regulations, medicines cannot be returned unless they are damaged, defective, or wrongly delivered.
Contact our support within 24 hours of delivery for eligible returns.

Are the medicines genuine?

Yes, all our medicines are 100% genuine and sourced only from licensed and verified pharmaceutical suppliers.

How can I consult a pharmacist?

You can call our Customer Care or use our Pharmacist Consultation feature on the website/app for guidance on dosage, side effects, or product information.

Do you offer home delivery everywhere?

We currently deliver to most locations in [Your Region/India]. You can check delivery availability by entering your PIN code at checkout.

How do I track my order?

Once your order is shipped, you will receive a tracking link via SMS/Email.
You can also track it through the Order Tracking section on our website/app.

How do I contact customer support?

Phone: 9220523332 (Mon to Sat: 9 AM to 8 PM)
Email: info@pharmacy3.com
WhatsApp: 91-9220523332

FAQs